# Chapter 2 — Scores and Decisioning

## Purpose

This chapter explains how transaction scoring results are reviewed and interpreted in the fraud console.

## What the Scores view shows

The Scores area is the starting point for reviewing how transactions were evaluated. In the live demo, the page shows a filtered explorer experience with:

- a Decision filter that can be set to All, Decline, Review, or Approve. Use this to focus on a particular decision outcome.
- a Min Score (%) input for score threshold filtering. Use this to find only higher-risk or more significant scores.
- an Apply button to refresh the results. Use it after any filter change.
- an empty-state message when no transactions match the current filters. This helps confirm that the current criteria are too strict or that no records exist for that combination.

## What each option is used for

- Decision filter: choose the type of result you want to view. Example: select Review to focus on transactions that might need manual investigation.
- Min Score (%) field: set a threshold to reduce noise. Example: enter 80 to view only scores above that level.
- Apply button: refresh the grid after you change filters. Without applying the new settings, the page may still show the previous result set.
- Result list: this is the main working area. Example: use it to identify transactions that need a case to be opened or a rule to be reviewed.

## How to use it

1. Open the Scores screen from the fraud sidebar.
2. Choose a decision filter such as Review or Decline.
3. Enter a minimum score threshold if you want to focus on higher-risk items.
4. Click Apply to refresh the list.
5. Review the result set and use it as the starting point for a deeper investigation.
6. Click a score entry to open a detailed view or side panel if the UI provides one. Use that view to inspect the transaction context, score breakdown, and next recommended action.

## Screen walkthrough

### 1. Open the Scores explorer

Navigate to http://demo.ctrmv.com:4010/admin/fraud/scores from the Fraud & AML navigation.

![Scores explorer view](../images/chapter2-scores.png)

### 2. Apply a filter

Use the Decision filter to narrow the view to a specific review outcome. For example, select Review to focus on transactions that need manual attention.

### 3. Interpret the result

If the page shows no scores match the current filters, that usually means the current data set does not contain records that meet the selected criteria. In a production environment, the result list will populate as traffic and rule data become available.

## Operational guidance

- Review high-risk or declined outcomes carefully.
- Compare score outcomes with case activity to spot rule or model drift.
- Use this page as the starting point for understanding why a transaction was evaluated in a certain way.

## Screenshot reference

The relevant screen is:

- Scores: http://demo.ctrmv.com:4010/admin/fraud/scores

## Notes

In the live demo environment, the data shown may be limited, but the navigation path and UI layout are the same as in production.