# Page: Locked and Active States

## Purpose

This page explains what the locked and active states mean in the fraud and AML admin experience and why they matter during review and investigation.

## What these states represent

- Active means the record is currently available for normal processing and review.
- Locked means the record is temporarily in use by another user or workflow step and should not be changed by others until it is released.

## Why the states matter

These states help prevent duplicate work and accidental overwrites. They are especially important when multiple reviewers are handling a queue of investigations.

## Example usage

Example: a case is opened by an investigator and becomes locked while they are reviewing it. Another analyst should wait or request release before trying to update the same record.

## Operational guidance

- do not assume a locked record is permanently unavailable;
- check whether the lock is temporary before escalating the issue;
- use the lock state to coordinate handoffs between investigators.

## Notes

State handling supports safe collaboration. It ensures that only one person is actively editing a record at a time.