# Page: Troubleshooting and Common Issues

## Purpose

This page provides practical guidance for common issues users may encounter while working in the fraud and AML admin experience.

## Common issue 1: Cannot access a page

Possible causes:

- the user is not signed in;
- the user does not have the required role or permission;
- the session has expired.

### What to do

- sign in again;
- confirm role and permissions;
- refresh the page and try again.

## Common issue 2: Score or case appears incomplete

Possible causes:

- the record is still being processed;
- the relevant data is missing or delayed;
- the case is locked by another user.

### What to do

- wait briefly and refresh;
- check whether the record is locked;
- review the payload or related details for more context.

## Common issue 3: Rule changes do not seem to take effect

Possible causes:

- the rule was not saved correctly;
- the rule has not been activated;
- the system needs reprocessing for existing records.

### What to do

- review the saved rule configuration;
- confirm activation status;
- use reprocessing if historical outcomes need to be refreshed.

## Recommended approach

When something seems incorrect, check the following in order:

1. Authentication and access
2. Record state and lock status
3. Rule or configuration status
4. Related notes and audit history

## Notes

Most issues are caused by access, state, or configuration rather than a system failure. A structured check usually resolves them quickly.