# Page: Best Practices and Daily Checklist

## Purpose

This page provides a practical summary of the habits and checks that help users work efficiently and consistently in the fraud and AML admin experience.

## Best practices

- Start each session by reviewing the dashboard and current queue.
- Use scores as decision support, not as the only source of truth.
- Review supporting evidence before making a decision.
- Keep case notes clear, factual, and up to date.
- Use statuses consistently so handoffs are easy to follow.
- Confirm role and permission access before expecting full functionality.
- Apply reprocessing carefully when changes to rules or models require fresh evaluation.
- Treat audit history as part of the decision record, not as optional metadata.

## Daily operator checklist

1. Sign in and confirm access to the required pages.
2. Review the dashboard or queue for priority items.
3. Open the highest-priority score or case.
4. Read the supporting evidence and payload details.
5. Update the case status and add a note if needed.
6. Make the appropriate decision or escalate for review.
7. Confirm that the case is left in a clear, actionable state.
8. Record any follow-up or reprocessing requirement.

## Example usage

Example: a morning operator signs in, reviews the dashboard, opens the most urgent case, confirms the risk evidence, updates the case status, and leaves a note before moving on.

## Notes

A consistent workflow improves both speed and quality. These practices help reduce mistakes, improve accountability, and make investigations easier to review later.